Refund Policy

Last updated: February 25, 2026

eSIM Refund Policy

OMNI Connect | Mobile (esimomni.com) eSIMs are single-use digital products and are not eligible for refunds once activated or delivered. However, if you experience a major technical issue (such as failed activation, unusable QR code, or interrupted service), please contact our support team. In such cases, we will provide a replacement eSIM QR code or restore your service at no additional cost. Our goal is to ensure uninterrupted access to your purchased data plan.

How to Request Support

If you encounter a technical problem, please contact us at:

• Email: [email protected]
• Phone: +1 (323) 843-0792
• Address: 1309 Coffeen Av. STE 1361, Sheridan, WY 82801, USA